Privacy Policy

Information collected

When you register we record your full name, date of birth, residential address, email address and telephone number. These fields exist because our licence under the Anjouan Gaming Authority obliges us to establish the identity and age of every account holder before play begins.

Verification adds a further layer: copies of identity documents, proof of address, and where a withdrawal is requested, evidence of ownership of the payment instrument used. Card details are tokenised by our payment partners and the full number never reaches Tenobet systems.

Automatically generated records include IP address, device type, browser version, session timestamps, pages viewed, games launched and stake history. We also log the outcome of automated fraud and anti-money-laundering screening applied to transactions.

Lawful basis and purposes

Most processing is necessary to perform our contract with you — crediting deposits, settling wagers, paying withdrawals and answering support tickets cannot be done without it.

A second category rests on legal obligation. Anti-money-laundering checks, age verification, responsible-gambling monitoring and the retention of transaction records are mandated by our licensing framework and cannot be opted out of while the account remains open.

Where we analyse play patterns to improve game selection or site performance, our basis is legitimate interest, balanced against your reasonable expectations. Marketing by email or SMS proceeds only on consent, which you may withdraw at any moment from the preferences panel or the unsubscribe link in any message.

Sharing with third parties

Game content is delivered by licensed studios whose servers receive the round data needed to run and settle a wager. Payment institutions receive the minimum information required to move funds. Identity checks are carried out by accredited verification bureaux.

Disclosure to regulators, law enforcement and financial-crime authorities occurs where a legal requirement applies. We do not sell personal information, and we do not pass player lists to advertising networks or data brokers under any circumstances.

Every processor acting for Tenobet is bound by written agreement to use the data only on our instruction, to apply appropriate technical safeguards, and to delete or return it once the engagement ends.

Storage, security and retention

Data is held on servers within the European Economic Area with encrypted transport (TLS) and encryption at rest. Access is restricted by role, logged, and reviewed periodically; staff handling verification documents work under separate confidentiality undertakings.

Account and transaction records are kept for five years after closure to satisfy anti-money-laundering rules. Verification documents are held for the same period. Marketing consents and preference history are erased within thirty days of a valid deletion request where no retention duty applies.

Your rights

You may ask for a copy of the information we hold, request correction of anything inaccurate, object to processing based on legitimate interest, ask for a portable export of records you supplied, or request erasure where no overriding obligation prevents it.

Requests are answered within one calendar month. We will ask you to confirm identity first, since releasing account data to the wrong person would itself be a breach. There is no charge unless a request is manifestly excessive or repetitive.

If you believe Tenobet has mishandled your information, raise it with our data protection contact below. Players in the United Kingdom retain the right to complain to the Information Commissioner's Office at ico.org.uk.